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FAQ - EShop-VIP Outlet Store Online

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Shopping

What Shipping Methods Are Available?
  • Expedited shippingStandard shippingNote:The delivery time  mentioned above does not include order processing time.
  • If you choose EMS as your shipping method on Shoespie and  want to learn more about it, please go to websitehttp://www.ems.com.cn/english.html
  • It usually takes 4 – 8 days to all major destinations, and standard shipping  costs less, but takes a bit longer than expedited shipping. Shipping costs  differ from item to item, but for the free shipping items standard shipping  order will get a 100% discount on shipping costs. However, for the non-free shipping  items, you only enjoy a 65% discount for it.
  • It usually takes 2 – 5 days to all major destinations, the fastest shipping  method worldwide so far. Eshop-VIP costs differ from item to item, but all  expedited shipping order will get a 50% discount on shipping costs.
  • According to the length of time and circumstances in different countries, and customers expect to receive their products at specific time, different couriers are chosen.A) Weight and dimensions of packageC) The location:Where we shipping to (also called the destination country or region)
  • Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method you have chosen.
  • B) The location:Where we shipping from (city, state, country or region)
  • You can choose your couriers based on a combination of the following:
Do You Ship Internationally?

Express to the world, special countries such as courier can not reach the mail will notice you, and full refund

How Long Will It Take To Get My Package?

Usually 7-15 days, if the expedited can arrive within 5 days, but the cost needs to be increased

Payment

What Payment Methods Are Accepted?

Eshop-vip.com accepts the following forms of payment:

Credit Card

Is Buying On-Line Safe?

On Eshop-vip.com, we take the protection for your Personal Information (such as name; address; phone number; e-mail address; credit card number; gender; language preference; and merchandise category preferences) very seriously.
We collect Personal Information that you provide to us voluntarily and process it for the following purposes (“Purposes”):
● to complete transactions with you and manage your membership of our customer loyalty scheme where applicable;
● to guide you the latest market trend;
● to understand and analyse our sales, and your needs and preferences;
● to develop, enhance, market and provide products and services to meet your needs;
● to enable you to participate in promotions and contests;
● to enable you to participate in customer research or focus groups;
● to process exchanges or product returns;
● to improve our competitiveness and service,
● to respond to requests or complaints.
Shoespie will respect your privacy and will pay attention to your online safety. We will record a variety of information from your visit to our site in order to provide the best products, efficient customer service, and timely updates for you. You will see the notice below explaining our online information practices and the choices you can make about the way your information is collected and used. All of this information which we made is in order to protect your privacy better.
OPT OUT/CORRECTIONS
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, or emailing your request to www.Eshop-vip.com’s Customer Support department at service@Eshop-vip.com. Please do not email your credit card number or other sensitive information.
At first, thank you for accessing the website (“Site”) of Eshop-vip.com. (“Eshop-vip.com,” that’s us). Your privacy will be respected and your personal information will be protected. If you want to know more information, you can read our privacy notice.
Though this privacy notice, you can know that how we collect, use, (and under certain conditions) disclose your personal information. Finally, you will know your options regarding the collection, use, and disclosure of your personal information with the privacy notice. You accept the practices described in this Notice by visiting our site.
You can apply this Privacy Notice only in this Site. So for our offline collection of your personal information, this privacy policy is not necessary. You will see the detail below. The content or privacy practices on any non-Eshop-vip.com website to which this Site links or that links to this Site is not our responsibility.

Eshop-vip an online site selling shoes acts in good faith. Despite these safeguards, we recognize that from time to time shoes updated online may be in breach of copyright laws, containing personal pictures, etc. If you are concerned that you have found items on our website, for which you have not given permission, contravenes privacy laws and in terms of copyright law is not covered by a limitation or exception, please contact us in writing stating the following:
● Your contact details.
● The full details of the items.
● The exact and full url where you found the items.
● If the request relates to copyright, provide proof that you are the rights holder and a statement that, under penalty of perjury, you are the rights holder or are an authorized representative.
● The reason for your request including but not limited to copyright law, privacy laws, data protection, etc.
Please send your complaint / details to Kickscenter@gmail.com with the email subject “Eshop-vip Takedown”.
Note: this email address is only for legal matters and must not be used for pre-sale, order tracking or after-sale issues. For these, contact Kickscenter@gmail.com

Eshop-vip.com incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Orders & Returns

How do I place an Order?

You can view the catalog in our website. If you find anything you want to buy,

please add it to your shopping cart and then go check out.Or you can search for product names or categories through the search box.

How Can I Cancel Or Change My Order?

As a rule, once the order has been made, can not cancel the order online, but you can tell us by mail, we will be full refund.Email:Kickscenter@gmail.com

Do I need an account to place an order?

Need an account to buy, the account can see your order status, you can always accept our event information, receive the coupon code

How Do I Track My Order?

You can log in to your account on our website to track the status of the order, or contact us for inquiries.

How Can I Return a Product?

Because of some reasons, you may fail to receive the items.  We would take the responsibility and make full refund to you, if the reasons  come from us. If the conditions are not like this, we would say sorry to you.

Here, we will give your some examples for reference.

For example:

If the shipping information you give is incomplete,  undoubtedly you cannot receive your ordered items. In principle, your ordered  items will be returned to Shoespie. We will deduct the shipping cost and  return the rest of payment to you.

If you still want to get your ordered item, you should pay  for the shipping cost and we will reship it to you.

If your ordered items are held at customs, different  situations should be dealt with differently. If the ordered items are held at  the customs of our party, we need to make full refund to you. But if the  ordered items are held at the customs of customer’s party, you should take the  responsibility.

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